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Director User Experience Mobile App

Bethesda, MD $69-82/Hour Immediately Allows Partial Remote Work

Job Number

  • Job Number MARJP00083348
  • Highlights

    • Job Number MARJP00083348
    • Location Bethesda, MD
    • Pay Rate $69-82/Hour
    • Date Posted Mar 20, 2024
    • Start Date Immediately
    • Number of Positions 1
    • Remote Position Type Allows Partial Remote Work

    Skills

    • E-Commerce
    • Leadership Skills
    • visual design

    Description

    JOB SUMMARY

    NOTE:  This is a FLEX Associate Engagement  

    Position type: Full-Time

     

    Lead our dynamic User Experience & Design team in crafting exceptional digital app experiences for a globally renowned hospitality brand. Drive the design of commerce-focused app products, balancing revenue conversion and emotional engagement to achieve business goals. Collaborate closely with UX leaders, product management, and technology teams to meet diverse customer needs.

     

    Role Responsibilities/Duties:

    • Design commerce-focused app products, from tactical initiatives to long-term strategies, emphasizing data-driven, best-in-class product design.
    • Drive digital experiences optimizing revenue conversion and emotional engagement.
    • Manage a team of designers, including internal associates and contractors/agencies, overseeing the creative process from concept to execution.
    • Collaborate with cross-functional teams to meet the needs of various customer segments, including business, leisure, member, and non-member customers.

     

    Qualifications:

    • Minimum 8 years of relevant experience in digital product design, including 3+ years in a managerial role.
    • Bachelor's degree in a relevant discipline.
    • Proven experience in designing for iOS and Android platforms, with a focus on transactional experiences and conversion optimization.
    • Strong grounding in industry best practices for commerce checkout processes, product display, and pricing.
    • Proficiency in search rate optimization and step conversion techniques.
    • Demonstrated expertise in search forms, search results, and transactional design best practices.
    • Experience delivering concepts, user journeys, and prototypes across platforms with inclusivity in mind.
    • Familiarity with Agile/SAFE development methodologies preferred.

     

    Competencies:

    • Champion conversion techniques while prioritizing user experience.
    • Deep subject matter expertise in commerce norms and industry standards.
    • Ability to balance user, business, and technical needs effectively.
    • Promotion of UX best practices across disciplines.
    • Innovation in solving challenging user and business problems.
    • Effective communication through compelling visuals and deliverables.

     

    Core Work Activities:

    • Direct and approve the execution of UX design across the booking funnel, supported by industry best practices and data.
    • Identify future opportunities by staying updated with design trends and emerging technology.
    • Collaborate with various UX disciplines to enhance digital touchpoints.
    • Provide accurate estimates for project timelines and manage multiple tracks of work efficiently.
    • Lead and manage direct reports and external vendors, attracting and retaining top talent.
    • Work independently while knowing when to escalate issues and foster relationships with cross-functional teams.

     

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

     

    FLEX employees will accrue .03334 hours of paid leave for every hour worked and be eligible to receive minimum of 9 holidays annually.

     

    All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

     

    Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for remote positions.

     

    The application deadline for this position is 14 days after the date of this posting, April 3rd, 2024.

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