< Back to search results

Manager, Rev Mgmt Product Support, High Performance Pricing & One Yield

Bethesda, MD $34.90-56.31/Hour Immediately Allows Remote Work

Job Number

  • Job Number MARJP00082107
  • Highlights

    • Job Number MARJP00082107
    • Location Bethesda, MD
    • Pay Rate $34.90-56.31/Hour
    • Date Posted Jan 29, 2024
    • Start Date Immediately
    • Number of Positions 1
    • Remote Position Type Allows Remote Work

    Skills

    • SNOW
    • JIRA
    • Confluence
    • Revenue Management

    Description

    JOB SUMMARY

    NOTE:  This is a FLEX Associate Engagement  

    Position type: Full-Time

     

    As a Revenue Management Solutions Support Specialist, you will be responsible for the day-to-day activities of supporting Marriott’s Global Revenue Management Products worldwide. This role involves ensuring high-quality, consistent support for platforms such as High Performance Pricing (HPP), One Yield, and Total Yield. You will collaborate with Revenue Management discipline partners and Global Technology to respond to Help Desk inquiries, document business requirements, conduct user acceptance testing, and support system implementations. The position also involves serving as a system subject matter expert for training/webinars and representing user feedback to Revenue Management Product Owners.

     

    Role Responsibilities/Duties:

    • Provide day-to-day support for Revenue Management Solutions globally, including responding to Help Desk questions and supporting system releases.
    • Execute updates/modifications for High Performance Pricing Master Level rate offers, handling both ad hoc and scheduled tasks.
    • Identify, manage, and resolve incidents in collaboration with Product, Implementation Planning & Delivery, Global Technology, and other relevant teams.
    • Deliver second-level issue resolution for field, discipline, and continent teams via the SNOW platform.
    • Support Change Management and Communications efforts, coordinating with Product and Implementation Planning and Delivery teams for scheduled and unscheduled outages.
    • Monitor and assess the health of revenue management solutions, reporting detailed metrics and supporting business processes.
    • Collaborate with Learning Development, Learning Delivery, and RM Field Support teams to ensure effective training content development and delivery.
    • Document business requirements, create test plans, conduct user acceptance testing (UAT), and support the creation of user training for system fixes and enhancements.

     

    Qualifications:

    • 4-year degree in Business Administration, Hotel and Restaurant Management, or related major, with 2+ years of relevant professional experience demonstrating exceptional performance OR High school diploma or GED with 4+ years of relevant professional experience demonstrating progressive career growth and exceptional performance.
    • Demonstrated ability to deliver results under challenging conditions.
    • Exceptional organizational skills and experience managing multiple tasks.
    • Effective communication skills with both business and technical backgrounds.
    • Experience with conflict resolution in a positive manner.
    • Lodging/hospitality industry experience across multiple brands.

     

    Competencies:

    • Technical Proficiency: Proficient understanding of Marriott’s Revenue Management Systems (High Performance Pricing, One Yield, Total Yield, etc.).
    • Strategic Thinking: Experience with Marriott International’s Transient and Group strategies.
    • ServiceNow Expertise: Knowledge of ServiceNow (Marriott Service Portal) and JIRA/Confluence.
    • Problem Solving: Ability to identify, manage, and resolve incidents effectively.
    • Training and Development: Collaborate on effective training content development and delivery.
    • Flexibility: Requires a flexible work schedule, including nights and weekends, to support system releases and testing.

     

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

     

    FLEX employees will accrue .03334 hours of paid leave for every hour worked and be eligible to receive minimum of 9 holidays annually.

     

    All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrolment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

     

    Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for remote positions.

     

    The application deadline for this position is 14 days after the date of this posting, 12th Feb, 2024.

    Interested in this job?

    Enter your email to receive alerts when we find similar jobs.

    You might also like

    Share this job?


    US NOTICES

    E-VERIFY

    Marriott participates in the Electronic Employment Eligibility Verification Program.

    This Employer Participates in E-VERIFY ENGLISH/SPANISH (PDF)

    Right to Work ENGLISH/SPANISH (PDF)

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    EEO NOTICES

    "Know Your Rights" POSTER

    PAY TRANSPARENCY

    ACCESSIBILITY ASSISTANCE

    If you are an individual with a disability and need assistance completing the online application, please call 301-581-1400. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to HQAFFIRMATIVEACTION@MARRIOTT.COM . "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.