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Senior Manager, Luxury Loyalty Operations

Bethesda, MD $46.17-67.72/Hour Immediately Allows Remote Work

Job Number

  • Job Number MARJP00082972
  • Highlights

    • Job Number MARJP00082972
    • Location Bethesda, MD
    • Pay Rate $46.17-67.72/Hour
    • Date Posted Feb 26, 2024
    • Start Date Immediately
    • Number of Positions 1
    • Remote Position Type Allows Remote Work


    • Organizational Skills
    • project management skills
    • MS Office
    • visual design



    NOTE:  This is a FLEX Associate Engagement  

    Position type: Full-Time


    The Senior Manager, Luxury Loyalty Operations plays a vital role within the Luxury Operations and Guest Experience team, reporting directly to the Director, Global Luxury Operations and Guest Experience. This position is pivotal in supporting the development and implementation of loyalty initiatives tailored to the luxury segment, ensuring alignment with the overarching global luxury strategy. Responsibilities include maximizing hotel engagement with Marriott Bonvoy, enhancing loyalty programs, and providing subject matter expertise to elevate on-property activities.


    Role Responsibilities/Duties:

    • Provide subject matter expertise in luxury hotel operations, ensuring alignment with global loyalty objectives.
    • Drive the execution of luxury-focused loyalty enrollments, enhancing touchpoints throughout the guest journey.
    • Develop solutions through benchmarking with competitors and adjacent industries, piloting proof of concept tests for scalable implementation.



    • Bachelor's degree in Business Administration, Marketing, Hospitality, or related field; or equivalent work experience.
    • 5+ years of experience in luxury hospitality, loyalty programs, business consulting, or related fields.
    • Proven track record in project planning, execution, and delivery within set timelines and budgets.
    • Willingness to travel domestically and internationally up to 20% of the time.
    • Strong ability to manage multiple programs, projects, and responsibilities within a complex organizational structure.
    • Deep understanding of the competitive landscape and industry trends in luxury hospitality.
    • Experience in developing and implementing global strategies in complex organizations.
    • Proficiency in presenting to senior stakeholders and articulating new concepts clearly and convincingly.
    • Excellent communication, influencing, and problem-solving skills.



    Building Relationships:

    • Understands diverse customer/stakeholder needs and develops appropriate service strategies.
    • Creates a service-oriented environment and empowers others to build strong relationships.
    • Monitors feedback to improve service delivery and manages risks effectively.


    Global Mindset:

    • Promotes an inclusive environment and champions the Company culture of service and respect.
    • Establishes diverse partnerships and drives engagement across multicultural teams.
    • Ensures equal opportunities for all associates to achieve their full potential.


    Strategic Partnerships:

    • Builds strong working relationships across departments, fostering a supportive work environment.
    • Coaches others on impactful leadership behavior and encourages collaboration.
    • Facilitates the attraction, development, and retention of talent within a diverse workforce.


    Managing Change:

    • Presents change positively, encouraging commitment and action from stakeholders.
    • Engages others in identifying and implementing change initiatives.
    • Manages stakeholder expectations and provides resources for effective change implementation.


    Problem Solving and Decision Making:

    • Offers suggestions and solves complex problems using data-driven approaches.
    • Involves key stakeholders in decision-making processes to gain support and alignment.
    • Guides others in implementing solutions within reasonable timeframes.


    Strategy Development:

    • Demonstrates a strong understanding of Company and brand strategies, adapting them for maximum impact.
    • Utilizes data to build program strategies and gain stakeholder commitment.
    • Aligns global strategies with business objectives to maximize customer satisfaction and profitability.


    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


    FLEX employees will accrue .03334 hours of paid leave for every hour worked and be eligible to receive minimum of 9 holidays annually.


    All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrolment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.


    Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for remote positions.


    The application deadline for this position is 14 days after the date of this posting, March 11th, 2024.

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    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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    If you are an individual with a disability and need assistance completing the online application, please call 301-581-1400. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to HQAFFIRMATIVEACTION@MARRIOTT.COM . "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.