Sr Manager, Customer & Associate Experience, Growth

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories and we’re still growing. As the #1 leader in hospitality worldwide, Marriott International has 8,100+ hotel properties and 31 top hotel brands. Unmatched Marriott FLEX opportunities await you! The next step in your career could lead to your greatest adventure. 

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JOB SUMMARY

NOTE:  This is a FLEX Associate Engagement  

Position type: Full-time

The Senior Manager, Customer and Associate Experience, Growth, is a key member of the Experience Design and Innovation team reporting to the Senior Director of Customer and Associate Experience, Growth. The position will support the customer and associate experience design for enterprise efforts that lead to long-term business expansion and growth. This includes new units, new businesses, and new customers. Leveraging our universal end-to-end customer and associate experience maps and blueprints they will take a disciplined approach to experience design and ensure growth initiatives are balancing desirability for customers, feasibility for associates, and viability for the business.

The ideal candidate will be able to work on multiple initiatives at once, develop expertise in our customer and associate experience tools and templates, and will be able to serve as a representative for team leaders within project teams as needed. The Senior Manager will also drive the creation of materials for presentations, customer journeys, and other deliverables as needed to support the Experience Design and Innovation team and is responsible for reporting out to leadership on performance, key decisions, and progress towards goals.

Success in this role requires strong critical thinking skills, comfort with ambiguity, ability to navigate complex stakeholder interactions and support large-scale engagements, and a proven ability to manage multiple projects at the same time.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.